Widerrufsrecht
Return & Refund Policy
We want you to feel confident when ordering from our store. If you need to return a product or believe a refund is appropriate, please contact us and we will review your request.
Return Timeframe
Return requests should normally be submitted within 30 days after delivery.
To be eligible, the product should remain unused and in its original condition. Any included parts, accessories, and packaging should be retained whenever reasonably possible.
Starting a Return
Please contact us before sending a product back.
Return Email:
td8108189@gmail.com
Please provide your order number, the product concerned, and the reason for your request. We may ask for photographs or additional information where necessary.
Refund Decisions
Once the returned product has been received, its condition may be reviewed before a refund is approved.
Approved refunds are generally sent to the original payment method. Processing and posting times may vary depending on your payment provider or bank.
Product Issues
If you receive an item that is defective, damaged, incomplete, or different from what you ordered, please contact us promptly so that we can investigate and provide assistance.
Return Shipping
If the return is unrelated to a product defect, shipping damage, or fulfillment error, the customer may be responsible for return shipping costs.
Email: td8108189@gmail.com